FAQS
PAYMENTS
1. What payment methods do you accept?
We accept credit cards, debit cards, and platforms like Apple Pay and Google Pay
2. Is it safe to shop on your website?
Yes. Our store uses SSL encryption to protect your data and ensure secure transactions.
ORDERS & SHIPPING
1. How do I place an order?
Simply select the product you want, choose the quantity, and add it to your cart. Then, follow the checkout process.
2. Where do you ship to?
We ship to Mexico, USA and Canada.
3. How long does delivery take?
Estimated delivery time is 2 to 10 business days, depending on your location.
4. What are the shipping costs?
Shipping cost varies by region and order amount.
PRODUCTS & USAGE
1. How do I know which supplement is right for me?
You can use our product guide or contact us for personalized advice based on your goals.
2. Are the supplements safe?
Yes, all our products are approved by the relevant health authorities and come from trusted brands
3. Do supplements have side effects?
That depends on the supplement and the individual. We recommend reading the labels and consulting a healthcare professional before use.
RETURNS & EXCHANGES
1. Can I return a product?
Yes, we accept returns within 14 days. This depends on the condition of the product, you will have to contact us and send us photos of the product in good condition and sealed. It's important that you also read our refund policy.
2. What should I do if I received a damaged or incorrect product?
Contact us immediately with your order number and photos of the product. We’ll fix it as soon as possible.